Job Description
Location: Inver Grove Heights, MN (Primarily Remote)
Duration: 6-12 Months CTH
Description:
Must Have:
- Analyze data to clarify stories and replicate bugs using SQL tools.
- Create business process flows and system data flows and share with development team.
Senior Business Systems Analyst, MyCHS Customer Portal
CHS has an exciting opportunity in our IT Department. We are seeking a Senior Business Systems Analyst to join our growing team and support our Customer Experience MyCHS Product Team. In this position, you will work directly with the business and our customers to define the functionality of our customer portal and then with the development team to create it.
Key Responsibilities:
• Analyze business objectives and user needs, document specifications, and translate business objectives into user stories.
• Create business process flows and system data flows and share with development team.
• Create user stories for development team that includes business objectives, business requirements, acceptance criteria, data mappings, and test data for the use case.
Analyze data to clarify stories and replicate bugs using SQL tools.
• Work with the business and customer service teams to define product support procedures.
• Understand industry issues and trends and present technical solutions that enhance the value of our customers’ products and services.
• Ensure CHS IT Methodology and best practices are adhered to.
• Collaborate with other business analysts, technical staff, and management.
• Guide and advise less-experienced Business Systems Analysts.
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
Basic Qualifications: (required)
• Excellent communication skills, both verbal and written.
• Experience working with developers and quality assurance analysts in a team setting using Agile/Scrum methodologies.
• Experience in coaching junior business analysts on best practices and standards.
• Strong customer experience focus in previous projects especially customer facing portals.
• 8+ years of business systems analyst experience to include:
o Formulating and defining system scope and objectives for assigned projects
o Gathering and preparing detailed system requirements and diagrams
o Creating and modifying procedures to solve complex issues
Preferred Qualifications: (desired)
• Experience with data analysis and data mapping.
• Experience with Microsoft SharePoint, Visio, Azure DevOps, SQL Server
• Experience with Agile/Scrum framework
• Experience with Business Intelligence
• Experience with using AWS or public cloud API’s