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Details:
Title: Product OwnerDuration: 12+ months
Summary/Objective:
The Senior Application Administrator supports the IT Department's most complicated and critical applications.
Demonstrate extensive experience and knowledge of the AIMS Aero Suite as an Application Administrator/Product Owner and airline business vertices supported.
Sr Administrator will serve primary IT role in the airline's most critical and complicated projects.
Will work across teams to develop business cases for large capital projects.
Leads development and continual improvement of Application Administrator tools and processes.
Mentors and coaches less experienced team members.
Ensure teams are adhering to ITIL practices and standards.
May program in an administrative language.
Fully understand and document portfolio operating costs and total cost of ownership. Develops unit cost metrics. Provide cost inputs to annual budgeting and monthly forecasting processes.
Qualifications:
Required Qualifications:
Post-secondary degree or equivalent work experience.
Ability to set clear objectives and developing a plan on how to execute.
Ability to work independently and think critically, troubleshoot, and solve complex problems in a fast-paced, changing environment.
Proficient at solving complex challenges, work independently and exercise sound judgment where clear guidelines might not exist.
Basic technical troubleshooting skills commensurate with the portfolio.
Understanding of workflow and process requirements of the business areas supported by the portfolio.
Understanding of common software development methodologies.
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
Proficiency with the Office365 suite of software.
3 + years travel industry or aviation-related experience.
Required Qualifications:
Experience with user story writing and/or requirements gathering.
Work Experience:
Preferred:
Customer-focused attitude.
Effective interpersonal, verbal, and written communication skills.
Self-motivated.
Solid organizational skills including attention to detail and multi-tasking.
Ability to present ideas at all levels of the organization in a business-friendly manner